Know Your Agent Analyst
Multivex -Costa Rica - FB
- Publicado el: 14-12-2021,
- por Multivex -Costa Rica - FB.
- Descripción de la Empresa: Reclutamiento y Selección de Personal.
Within this position, the resources will coordinate with agents throughout the Caribbean to help them work through recertification. The resources will ensure all requirements are met and will upload said requirements to help the recertification process. The resources will utilize Excel to track various components of the necessary part of rectification. They will be communicating with the agents through email and phone calls. Once all information has been gathered, the resources will help the agent submit everything for recertification. Resources will potentially be creating presentations for the agents on all steps needed to be followed. Overall, they will be interacting with Power BI, Books, Excel and Salesforce. This is a great opportunity for resources to interact with and understand different challenges of various markets. ** This will be a 9-month
1. Intermediate to Advanced Excel Required for tracking
2. Ability to work under pressure and take critiques
3. Services background (customer facing)
4. Self-sufficient and ability to following directions and communicate effectively
5. 1-3 Project Management or Customer Service experience preferred Send resume to firstname.lastname@example.org
1-3 Project Management or Customer Service experience preferred
San Jose, San Jose, Costa Rica
610000 (Moneda Local)
Tecnico / Instituto