Funciones del Puesto

IT Operations Supervisor. This position is in Sabana, San José, Costa Rica Send resume to info@grupomultivex.com
Job Description
Under the direction of the IT Director, the IT Operations Supervisor coordinates IT department’s
resources (people, process and technology) to ensure its resources are utilized effectively in its mission
to enable the company user’s. Compiles daily reports, coordinates tasks and related activities, manages
team meetings. Identifies and analyzes the IT department’s process and business requirements for the
IT department. Defines scope, requirement and deliverables for the IT department’s day-to-day
activities, projects and initiatives. Coordinates the department’s daily support and project activities to
ensure tasks are documented appropriately and stakeholders are informed of activity status.
Responsibilities
 Plan and coordinate the work undertaken by the department employee. Responsible for
managing and ensuring that department work-in-progress queue is meeting the department
SLA.
 Plan and coordinate user-support activities related to the communication operations, servers,
hardware, and specialized equipment.
 Plan, coordinate and supervise projects developed by the department, coordinate with users the
support and equipment required.
 Plan, organize and coordinate activities related to the company or organization´s information
services.
 Plan, organize and coordinate support activities of the IT organization. Plan the activities related
to communications operations, servers, computers and specialized equipment used in IT
operations and technical support.
 Plan, coordinate and execute activities inter-company or cross department to ensure that the
goals or objectives of department are accomplished within prescribed timeframe and cost
parameters.
 coordinate information system implementation projects as required by the organization, at both
internal and external supplier level, as well as maintenance that these may require
 Coordinate and monitor the requirements, framework conditions and progress of IT projects
and initiatives
 Coordinate personnel resources to ensure department activities both pertaining to day-to-day
operations and projects drive
 The document, organize, deliver or file all deliverables for one-off and recurring IT projects
 Where appropriate, use project management tools to monitor progress including milestones,
budget, and hours
 Report and escalate to management as needed
 Coordinate meetings and take copious notes, and turn them into actionable items list for the
team

Requisitos del Puesto

Qualifications
 Bachelor's degree, preferably in the fields of computer science or engineering

 Solid technical background with understanding of information technology terminologies
 Familiar with standard concepts, practices, and procedures within IT field.
 Highly organized and with attention to detail and can see multiple-steps ahead of the task
 Strong working knowledge of the IT Support lifecycle
 A high-degree of independent judgement, creativity and latitude is required
 Excellent client-facing and internal communication skills
 Excellent written and verbal English communication skills Send resume to info@grupomultivex.com

Experiencia Deseada

At least five years of experience in the IT field or in related area
 IT Project Management experience or background a huge plus
 Proven working experience in the information technology sector

Send resume to info@grupomultivex.com