Funciones del Puesto

* Responsible for providing 7 / 24 / 365 help desk service and systems monitoring.
* Able to travel in and out of the GAM to perform ISP installations and troubleshooting.
* Able to resolve all tier 1 issues and consistently maintain high first call resolution metrics.
* Adhere to establish Service Level Agreements and Key Performance Indicators.

Requisitos del Puesto

* 1-2 years of IT HelpDesk experience.
* English level 100% (write, speak)
* Bachelor’s degree in Computer Science or equivalent experience.
* Troubleshoot software and hardware issues, Windows OS and Microsoft Office (Excel+).
* Networking background / CCNA, Networks+. CompTIA A.
* Field technician experience, willing to travel in and outside the GAM to perform Internet setups.
* Knowledge in telecommunications is a plus.

Experiencia Deseada

* 1 -2 years of IT HelpDesk Experience
* English level 100%