Call Center
E2E TECHNOLOGY SOLUTIONS
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Funciones del Puesto
• Assigns cases for coverage by contacting vendors by appropriate methods
• Makes phone calls, emails and text message to new and existing vendors and others as necessary
• Generates, researches and qualifies new vendors for coverage
• Develops and maintains a database of vendors for case assignments
• Persuades and negotiates with vendors where necessary for assignment coverage, pricing and other items as required
• Monitors case queue and take necessary steps to ensure case assignments are made in accordance with the established processes, procedures and deadlines
• Identifies and escalates priority issues
Requisitos del Puesto
- Minimum 1 year experience in a call center environment with sales and/or customer service experience
- Minimum 1 year experience in a fast paced deadline environment
- Knowledge of customer service principles, practices and orientation
- Knowledge of administrative procedures
- Strong communication skills - listening, verbal and written (English)
Otros detalles
Area del Puesto
Servicio al Cliente
Ubicación del Puesto
Tibas, San Jose, Costa Rica
Nivel Académico
Bachillerato Universitario
Nivel de Cómputo
Office Basico (Word,Excel,Outlook)
Idiomas
Inglés: 100%