Service Coordinator Reciente
P&P Team
Acerca de la vacante
Funciones del Puesto
- Process service requests in ticketing system, ensuring accurate details and proper formatting standards.
- Evaluate and assign requests to the appropriate team member.
- Monitor daily service calendars to optimize team scheduling and ensure timely resolution of requests.
- Communicate with customers within tickets to keep them updated on progress and changes.
- Coordinate escalations by serving as a liaison.
- Develop documentation and guides, and provide feedback on process improvements.
Requisitos del Puesto
- Advanced English
- University student or Bachelor's degree in Technology related fields (desirable).
* Comfortable in a technical environment.
* Great communicator.
* Collaborative team player.
* Adept at juggling tasks and priorities.
* Meticulous attention to detail.
Experiencia Deseada
- 2+ years of experience in customer care, in Service or IT support role.
Habilidades Deseadas
Knowledge of:
- Technical concepts.
- Technical/service ticket assignment.
Otros detalles
Area del Puesto
Telecomunicaciones
Ubicación del Puesto
Santiago, Santiago, Rep. Dominicana
Salario
RD$50,000 (Moneda Local)
Nivel Académico
Estudiante Universitario
Nivel de Cómputo
Office Profesional
Idiomas
Español: 100%
Inglés: 90%