Funciones del Puesto

• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
• Manages a shift and/or segment of guarding operations at multiple sites, including supervision of subordinate officers and supervisory staff; ensures that personnel deliver high quality service.
• Ensures that service expectations are being met through regular contact with clients; evaluates service quality, inspects posts and initiates corrective action in a timely manner as necessary.
• Meets with line management and/or client representatives for status updates and to address any actual or potential problems; provides support during client start-ups; provides input to security planning, assessments and surveys; reviews post orders and communicates requirements and changes to affected personnel.
• Participates in and coordinates with line management regarding the orientation, training, development and retention of high caliber staff; ensures that each staff member is treated with dignity and respect; coaches employees and carries out disciplinary actions, as necessary.
• Maintains and submits payroll records and other employee and business information; reviews client and company reports for accuracy and timeliness.
• Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.
• Communicates and coordinates with line management regarding scheduling, staffing, equipment, record keeping, and related matters, to ensure smooth delivery of services; makes scheduling and staffing adjustments as needed to meet client requirements while controlling labor costs; reviews reports to ensure that commitments have been met and client directions have been followed.
• Provides input to company initiatives; promptly assists line management in the resolution of legal, financial, human resources, and administrative issues.
• Performs tasks and duties of a similar nature and scope as required for assigned office.

Requisitos del Puesto

• 3 years of experience in similar roles within the physical security industry.
• Bachelor’s Degree or 3 years of administrative experience
• Fully bilingual in English, with excellent written, verbal and comprehensive communication skills
• Security experience preferred
• Must have a reliable means of transportation (public or private)
• Must be responsible, accountable, objective, and have a strong work ethic
• Strong organizational, administrative, and time management skills needed
• Detail oriented with strong analytical and problem-solving skills needed
• Must have the ability to multitask and priorities tasks
• Must have a high level of integrity and professional discretion
• Must have the ability to maintain composure and switch tasks efficiently in a rapidly changing environment
• Knowledge of how adults acquire and use information and skills, and of training techniques suitable for different learning styles
• Skill in the use of audio-visual equipment and personal computers, including presentation software
• Understanding of security operations
• Knowledge of supervisory practices
• Planning, organizing and leadership skills
• Oral and written communications skills
• Strong customer service and service delivery orientation
• Strong interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures
• Ability to take initiative and achieve results
• Maintaining composure in dealing with authorities, clients, staff and the public, occasionally under conditions of urgency and in pressure situations
• Required ability to handle multiple tasks concurrently
• Handling and being exposed to sensitive and confidential information
• Responding on an on-call basis to emergencies and incidents at all hours

Experiencia Deseada

3 years of experience in similar roles within the physical security industry.