Technical Support Manager Vacante Fresca
P&P Team
Acerca de la vacante
Funciones del Puesto
- Lead and manage an IT support team across multiple locations, ensuring alignment, performance, and continuous development.
- Oversee daily Help Desk operations, ensuring timely and effective resolution of IT issues.
- Implement and maintain help desk processes, policies, and best practices.
- Manage ticketing systems, KPIs, and service levels (SLAs) to drive performance and continuous improvement.
- Provide first-level support for internal business applications and escalate complex issues when needed.
- Manage IT vendors, procurement, and oversee hardware/software asset inventory.
- Deliver advanced technical support for complex hardware, software, and network issues.
- Promote a customer-focused approach, ensuring high levels of user satisfaction.
- Act as the main point of contact for IT support communications and report performance metrics to leadership.
Requisitos del Puesto
• Bachelor's degree in Computer Engineering, Information Technology, or related fields.
• Advanced English.
Experiencia Deseada
• 3+ years of experience in technical support or help desk roles.
• 2+ years of experience in leadership positions.
• Intermediate level experience with network and servers.
Knowledge of:
• Google Workspace.
• Hardware troubleshooting.
• Remote work tools and methodologies.
• Networking experience (TCP/IP, DNS, DHCP, Wi-Fi).
• Help desk ticketing systems (Zendesk, ServiceNow, Freshservice).
• ERP and WMS/MES systems.
Otros detalles
Area del Puesto
Telecomunicaciones
Ubicación del Puesto
La Vega, La Vega, Rep. Dominicana
Salario
To be discussed in interview (Moneda Local)
Nivel Académico
Ingenieria
Nivel de Cómputo
Soporte Técnico
Idiomas
Español: 100%
Inglés: 90%